If Mac device is connected to the internet, it will reach out to the Apple Services to verify and proceed with the installation. If still on this specific build, autoupdate will proceed to upgrade to the latest release with no issue. Workspace App for Mac 20.02 has been re-released and does not exhibit this issue.
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3) Go to www.citrix.com, downloads and select the “Citrix workspace App”, click on “Earlier versions of Workspace app for Mac” and you will want to install the Citrix workspace app 1910.2. 4) During the installation process, it will ask you to “add account” you will need the work server address. With the advent of Apple’s latest operating systems, and Safari version 12, new security procedures have been implemented by Apple that need to be changed in order to open many Citrix applications in Workspace.Partners.org Please note: Although it may work with 10.14, the Citrix Workspace application should be used with Mac OSX 10.15 Catalina or later.
Starting October 2019, Apple is releasing MacOS Catalina 10.15
After updating your Mac to Catalina, there is a mandatory Citrix update that must be installed, as well as updating the location of the login gateway. Please have your Design Manager credentials, as well as your Mac password handy before attempting any upgrades.
First, browse to the following link, download the installer for Citrix Workspace App 1910 or later
Go to your downloads folder and double-click the CitrixWorkspaceApp.
First, choose to Uninstall. This will remove any out of date settings from previous versions and is critical in having a clean, proper installation.
Click Next through all options. When complete, double-click Install Citrix Workspace
Click Next through all defaults to install Citrix Workspace. When complete, choose to Add Account
Server name or work email: Login.designmanager.com
Log in with your existing Design Manager credentials
The Citrix Workspace will contact the server and display a DM icon. You can use this icon to launch Design Manager. Opening the Citrix Workspace app will return you to this menu.
To create a desktop icon, choose Go then Applications, or use Shift+Command+A
Search This Mac for DM Pro Cloud (*or your company name, if a Standard Cloud user)
Drag the DM icon directly to the desktop
You can also sign in with a web browser at: https://login.designmanager.com
The first time launching, you will receive some Mac security popups- Choose Yes/OK for all access related to Citrix and Design Manager.
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If you are running into any other issues, please contact our support team at [email protected]